Privacy Policy – Quantum Biohack
Effective Date: November 3, 2025
1. Data Controller / Responsible Entity
Quantum Biohack S.de R.L de C.V
Address: Zazil-Ha Neighborhood, Block 150, Lot 21, 10th Avenue North corner with 40th Street, Playa del Carmen, Municipality of Solidaridad, State of Quintana Roo, Postal Code 77720, Mexico.
Email: info@quantumbiohack.com
Quantum Biohack (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and applicable international data protection standards.
2. Information We Collect
We may collect the following personal information when you use our services, visit our website, or communicate with us:
General Information:
- Full name
- Email address
- Phone number
- IP address and browsing data
- Device and browser information
- Appointment and service details
Health-Related or Sensitive Data:
- Medical history, symptoms, and health conditions
- Laboratory or diagnostic results
- Treatment plans and therapy information
This information is collected directly from you or through forms, communications, or medical evaluations conducted at our facilities or online.
All sensitive data is handled with strict medical confidentiality and stored securely.
3. Purpose of Data Processing
Your personal and medical data are processed for the following purposes:
Primary Purposes (necessary):
- To schedule and provide medical consultations, IV therapies, and health services.
- To maintain accurate medical and treatment records.
- To issue invoices, receipts, and required documentation.
- To comply with applicable health and legal regulations.
Secondary Purposes (optional):
- To send information about promotions, new treatments, or wellness content.
- To perform internal research, quality assessments, and service improvements.
If you do not wish your data to be used for secondary purposes, please email info@quantumbiohack.com.
4. Legal Basis for Processing
We process your personal data based on:
- Your explicit consent, given when you provide your information or sign consent forms.
- Legal obligations under health and medical regulations.
- Contractual necessity to deliver the services you request.
5. Data Sharing and Transfers
We do not sell or rent your personal information.
However, your data may be shared under the following circumstances:
- With licensed medical professionals, laboratories, or specialists involved in your treatment.
- With trusted third-party providers who support our operations (e.g., booking, hosting, secure cloud storage, or communication tools such as Google Workspace, Calendly, or WhatsApp Business).
- To comply with legal or regulatory requirements.
- In case of a merger, acquisition, or business transfer, maintaining equivalent data-protection safeguards.
If personal data is transferred outside of Mexico, we ensure compliance with international data-protection frameworks such as the GDPR.
6. Data Retention
Your data will be retained only as long as necessary for the purposes described or as required by law. Medical records are retained for a minimum of five (5) years after your last medical interaction, then securely deleted or anonymized.
7. Security Measures
Quantum Biohack applies administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse of your information. These include encrypted databases, restricted internal access, secure servers, and periodic security audits.
8. Your Rights (ARCO Rights)
Under applicable law, you have the right to:
- Access your personal data;
- Rectify inaccurate or outdated information;
- Cancel your data when it is no longer required;
- Object to its processing for certain purposes.
To exercise these rights, email info@quantumbiohack.com with your full name, a description of your request, and an identification document.
We will respond within 15 business days in accordance with Mexican law.
9. Use of Cookies and Tracking Technologies
Our website uses cookies and similar tools to improve functionality and analyze traffic. You can disable cookies in your browser settings at any time; however, some site features may not function properly.
A cookie-consent banner appears upon your first visit, allowing you to accept or reject optional cookies.
10. Protection of Minors
Our services are intended for persons 18 years and older.
We do not knowingly collect personal data from minors. If we learn we have collected such data without parental consent, it will be promptly deleted.
11. Non-Discrimination Policy
Quantum Biohack provides all services and applies all privacy practices without discrimination based on race, color, gender, age, nationality, religion, disability, sexual orientation, or any other protected characteristic. All patients and clients are treated with respect, equality, and confidentiality in accordance with Mexican health regulations and ethical medical standards.
12. Updates to This Privacy Policy
Quantum Biohack reserves the right to update this Privacy Policy at any time.
All changes will be posted on this page with an updated effective date.
We encourage you to review it periodically.
13. Data Protection Officer (DPO)
For any questions, complaints, or clarification about data privacy, please contact our Data
Protection Officer:
Data Protection Officer – Quantum Biohack
Email: info@quantumbiohack.com
14. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of the United Mexican States.
Any disputes will be resolved before the competent courts of Quintana Roo, Mexico.
Quantum Biohack
Committed to your health, ethics, and privacy.